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FAQs

What steps are you taking to protect Advice staff and customers during the Covid-19 pandemic?

As for us all, we have been adjusting to some drastically different routines while remaining committed to offering the best possible service to our clients through this crisis. Orders are being fulfilled carefully and we are committed to the most stringent hygiene and distance practices on a daily basis.

As of June 11th 2021, we are open for limited in-person shopping in line with the regulations from the Ontario government. We are also offering storefront pick-up for our local online orders and are shipping daily both locally and internationally. 

How can I get Advice?

Our devoted team is available to you for any product questions or gift advice, and can be contacted via phone or email through ourContact Us page. During our current business hours (Monday - Saturday, 11am-6pm) we monitor our communication channels closely and will respond to all queries within 48 hours. 

What forms of payment do you take?

We accept Visa, Mastercard, American Express and Paypal, and you can, of course, also redeem gift cards against any purchase. To use store credit that was issued to you in our Price Street shop, pleaseContact Us and we will assist you.

I have an in-store credit or gift card. Can I use it online?

Any store credits or gift cards that were issued to you in our Price Street shop are not automatically compatible for use on our online store - but your credit is absolutely still valid! Please Contact Us and we will gladly convert it to an online gift card for you to use at any time. 

What if my order is a gift?

We love making your gifts look beautiful! Please let us know that you would like your order gift wrapped by checking the Gift box in your shopping cart before proceeding to the checkout. If you would like to include a gift message, simply type it into the box marked Order Notes and we will include it with your gift. By default we always remove the prices and include a gift receipt for any order that is marked as a gift.

What is a wishlist?

A wishlist is a great tool for you to save your favourite pieces from our website all in one place, so you can easily compare different product options and save items that you may want to purchase at a later date. It is also a lovely way to share a baby or gift registry. On every product page there is a button you can select to Add to Wishlist, which will immediately save the product in your list for future reference. You need an account with us to use this feature, so be sure to login or create an account to create and access your list.

How do I make a wishlist online?

If you haven’t already, create an account with us and login. As you shop, click the Add to Wishlist link on each product page, which can be found underneath the product title. View, edit and shop directly from your wishlist in your account profile, accessed through the My Account link at the top of every page on our site.

Does Advice ship internationally?

Yes! To ensure international packages can be tracked for the whole journey and arrive in the best possible condition, we always ship internationally with DHL. If your package is destined for a location outside continental North America this will be the only shipping option available to you at the checkout.

How much will shipping cost for my order?

Shipping costs will vary depending on the shipping option which you select at checkout, the items purchased and your location in the world. To find the most accurate estimate, enter your country and postal code into our Shipping Cost Calculator to generate all the available shipping options for your order. The calculator can be found below the items in your Shopping Cart.

How long does it take for my package to ship?

This depends on the shipping option which you select at the checkout. Our commitment to you is that we will have your order prepared and ready to ship within 2 business days of receiving your order. Our fulfilment team works Monday - Friday, 10am-5pm, so bear in mind that orders placed over the weekend will be processed on the next weekday. We will always pass on your tracking information via email so you can track the status of your order with the shipping carrier directly. Please note that delivery times will vary. Find more detailed information in our Shipping and Returns Policy.

If you live locally in Toronto and need your order delivered more urgently, then our Customer Care team would be happy to assist you. Please Contact Us directly for advice before placing your order to avoid disappointment.

Do you have a physical store?

Yes - we are located at 41 Hazelton Avenue, Toronto, ON M5R 2E3, Canada. 

What happened to your 8 Price Street location?

After 10 happy years at 8 Price Street, we moved out of the space due to redevelopment plans for the property. 

What is Advice’s return policy?

Items purchased from this website can be returned or exchanged within 30 calendar days following the date of delivery, providing they are in their original condition and packaging and were purchased at full price. All sale items are final sale and cannot be returned or exchanged under any circumstances. 

If you made the purchase yourself, we will issue a refund directly to your payment card; if you received the order as a gift, we will issue you a gift card that will never expire, that can be used in both our bricks and mortar and online stores. All shipping fees, duties and taxes associated with returning the order to us are your sole responsibility. Find more detailed information in our Shipping and Returns Policy, and of course please Contact Us if you have any questions or concerns about returning an order.

How do I make a return?

If you would like to return or exchange anything in your order, first Contact Us to receive a return authorization and next steps. This enables us to reserve an alternative size or product for you if you would like to make an exchange, and answer any specific questions you may have about your return. 

My order has arrived damaged - what do I do now?

We take the utmost care in preparing and packing orders for you, but there are inevitably some unfortunate instances where items arrive slightly flawed. In order for us to accurately assess the nature of the damage, and if necessary provide the brand with accurate evidence or feedback about product defects, please send us photographs via email of the product(s) in question, including close up images of the damaged areas. From here we will be in touch with you directly to resolve your inquiry.