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What steps are you taking to protect Advice staff and customers during the Covid-19 pandemic?

As for us all, we have been adjusting to some drastically different routines while remaining committed to offering the best possible service to our clients through this crisis. Our team is working remotely and from home while we keep our fulfillment warehouse staffed by one. Orders are being fulfilled carefully and we are committed to the most stringent hygiene and distance practices on a daily basis. We are offering curbside pick up for our neighbourhood clients at The Rowanwood, but urge you to select shipping for your order to maximise social distancing and keep you and your family safe wherever possible. Read our full letter in response to the pandemic here.

How can I get Advice?

Our devoted team is available to you for any product questions or gift advice, and can be contacted via phone or email through ourContact Us page. During our normal business hours (Monday - Saturday, 10am-6pm) we monitor our communication channels closely and will respond to all queries within 48 hours. 

What forms of payment do you take?

We accept Visa, Mastercard, American Express and Paypal, and you can, of course, also redeem e-gift cards against any purchase. To use store credit that was issued to you in our brick and mortar shop, pleaseContact Us and we will convert it to an online credit for you.

I have an in-store credit or gift card. Can I use it online?

Any store credits or gift cards that were issued to you in our bricks and mortar shop are not automatically compatible for use on our online store - but your credit is absolutely still valid! Please Contact Us and we will gladly convert it to an online credit for you to use at any time.

What if my order is a gift?

We love making your gifts look beautiful! Please let us know that you would like your order gift wrapped by checking the Gift box in your shopping cart before proceeding to the checkout. If you would like to include a gift message, simply type it into the box marked Order Notes and we will include it with your gift. By default we always remove the prices and include a gift receipt for any order that is marked as a gift.

What is a wishlist?

A wishlist is a great tool for you to save your favourite pieces from our website all in one place, so you can easily compare different product options and save items that you may want to purchase at a later date. On every product page there is a button you can select to Add to Wishlist, which will immediately save the product in your list for future reference. You need an account with us to use this feature, so be sure to login or create an account to create and access your list.

How do I make a wishlist online?

If you haven’t already, create an account with us and login. As you shop, click the Add to Wishlist link on each product page, which can be found underneath the product title. View, edit and shop directly from your wishlist in your account profile, accessed through the My Account link at the top of every page on our site.

Does Advice ship internationally?

Yes! To ensure international packages can be tracked for the whole journey and arrive in the best possible condition, we always ship internationally with DHL. If your package is destined for a location outside continental North America this will be the only shipping option available to you at the checkout.

How much will shipping cost for my order?

Shipping costs will vary depending on the shipping option which you select at checkout, the items purchased and your location in the world. To find the most accurate estimate, enter your country and postal code into our Shipping Cost Calculator to generate all the available shipping options for your order. The calculator can be found below the items in your Shopping Cart.

How long does it take for my package to ship?

This depends on the shipping option which you select at the checkout. Our commitment to you is that we will have your order prepared and ready to ship within 2 business days of receiving your order. Our fulfilment team works Monday - Friday, 10am-6pm, so bear in mind that orders placed over the weekend will be processed on the next weekday. We will always pass on your tracking information via email so you can track the status of your order with the shipping carrier directly. Please note that delivery times will vary. Find more detailed information in our Shipping and Returns Policy.

Do you have a physical store?

Right now we don’t have a traditional retail space, but are excited to welcome you to The Rowanwood - our dynamic apartment concept where you can shop a curated selection of our new arrivals in person. The Rowanwood is a second floor apartment at 1 Rowanwood Ave, Toronto, open Monday - Saturday by appointment only. Contact us to book your session, or head over to The Rowanwood: All You Need To Know to find out more. During the Covid-19 shutdown in Toronto, The Rowanwood apartment is not open to the public, but we are happy to offer curbside pick up for online orders.

What happened to your 8 Price Street location?

After 10 happy years at 8 Price Street, we moved out of the space due to redevelopment plans for the property. We will be reopening a new flagship store later this year - be the first to hear about our new store opening by joining our Membership Program and following us on Instagram.

When is your new store opening?

We are busy working behind the scenes on plans for our new flagship store, and will announce our new location as soon as we have the important details finalised. As with many other independent businesses, the Covid-19 pandemic has affected our plans and the way we serve our clients in the short term, but we are committed to opening our new store as soon as it is possible to do so. Welcoming our valued clients into an enchanting physical space, alongside curating a charming experience across our digital platforms, has been dear to us from the very beginning - we love meeting your families and seeing your children happy in their clothes! Be the first to hear about our new store opening by signing up to our mailing list (link) and following us on Instagram.

What is Advice’s return policy?

Items purchased from this website can be returned or exchanged within 30 calendar days following the date of delivery, providing they are in their original condition and packaging and were purchased at full price. All sale items are final sale and cannot be returned or exchanged under any circumstances. 

If you made the purchase yourself, we will issue a refund directly to your payment card; if you received the order as a gift, we will issue you a credit that will never expire to use on our online store. All shipping fees, duties and taxes associated with returning the order to us are your sole responsibility. Find more detailed information in our Shipping and Returns Policy, and of course please Contact Us if you have any questions or concerns about returning an order.

How do I make a return?

If you would like to return or exchange anything in your order, first Contact Us to receive a return authorization and next steps. This enables us to reserve an alternative size or product for you if you would like to make an exchange, and answer any specific questions you may have about your return. 

My order has arrived damaged - what do I do now?

We take the utmost care in preparing and packing orders for you, but there are inevitably some unfortunate instances where items arrive slightly flawed. In order for us to accurately assess the nature of the damage, and if necessary provide the brand with accurate evidence or feedback about product defects, please send us photographs via email of the product(s) in question, including close up images of the damaged areas. From here we will be in touch with you directly to resolve your inquiry.